This agreement is between you, the subscriber to the Tangonet service, and Tangonet LLC who hosts the email and collaboration service.

Terms that apply to Website Hosting and Hosted Exchange (email) customers:

Outgoing Bulk / Junk / Spam Mail Policy
Tangonet defines “Spam/Junk emailing” as “the sending of e-mail(s) to users that have not explicitly asked to receive the sender's message".
Tangonet defines “Bulk emailing” as “the sending of e-mail(s) in a bulk fashion regardless of whether or not the recipient of such email(s) have requested the correspondence”.
Sending either spam or bulk email through the Tangonet system is not permitted and will not be tolerated. Tangonet reserves the right to refuse, suspend, or even terminate service at any time, and without preceding warnings, to anyone who violates or intends to violate this policy. Tangonet will not be held responsible if your domain name is blocked by internet service providers (ISPs) for sending spam/bulk e-mails.
Tangonet also reserves the right to limit the number of outgoing recipients of an individual email message to one hundred (100).


30 Day Money Back Guarantee Period
The Tangonet money back period is for 30 days.  If you do not wish to continue with the service, you must cancel within the 30 day period by completing the cancellation process in your Tangonet account. Please supply domain name and reason for cancellation (for our customer service records). The money back applies only to the Tangonet Exchange 2003 hosting offering. Blackberry, Tangonet Defender, Goodlink and all other services are not part of the money back offer.  

Month to Month Term
After the service setup is complete, your account will be automatically renewed on a month to month basis at the then current monthly subscription rate.   There is no minimum term of service. You may cancel the service at any time by sending an email to cancel@tangonet.com.  Please supply domain name and reason for cancellation (for our customer service records).  You will always receive a confirmation email after service is cancelled.  Service is billed at the start of each service month (based on the day of the month you signed up for service) for the following month and we cannot give any refunds for partial month’s service.

Service Level Agreement

Read our Service Level Agreement

Security and Reliability
The security and reliability of the Tangonet email and collaboration service is our highest priority. Tangonet works hard to run a solid, hassle-free service. However, there are times when we cannot guarantee 100% reliability:

  • Internet congestion
  • Automatic System Updates – Tangonet’s servers regularly update themselves with patches and bug fixes. Occasionally, these patches/fixes can affect our servers in an unexpected, detrimental way.  Many of these patches/fixes are installed automatically and cannot always be tested prior to their implementation.
  • Terrorist Attack
  • Acts of God
  • Virus/Worm/Denial of Service Attack

You specifically agree that Tangonet LLC cannot be held liable for any missing data, corrupted data, incorrect transmission of data, failure to provide service, delay of service provision or anything in any way connected to the Tangonet service in excess of the cost of service provided.  Cumulative liability of Tangonet LLC to a customer shall not exceed the total monthly service fee of the immediate prior one month of service.

Transmission of Data
You agree that Tangonet is not responsible for any unauthorized access or modification of your data stored by or transmitted via the Tangonet service.  You also agree that Tangonet is not responsible or liable for any content sent using, or received from, the Tangonet service including that which may be illegal, obscene, defamatory, threatening or that may violate any trademark or copyright.

Incoming Bulk / Junk (Spam) Mail Policy
Tangonet offers various services (add-ons) to help prevent incoming spam. These extra services may require an additional monthly fee and may have separate end-user agreements. Tangonet can not be responsible for filtering out unwanted/offensive content sent to your Tangonet account or that may exceed the capacity of your Tangonet account.

Tangonet Virus Policy
The Tangonet service provides virus protection against incoming email viruses sent to your Tangonet addresses. All incoming messages to your Tangonet domain are scanned. It is our policy to delete affected attachments prior to delivery to your Tangonet mailbox. Tangonet virus protection uses the latest technologies to help ensure your protection. Our server software (virus patterns) is updated nightly. Virus protection is an ongoing process and it’s impossible to protect against 100% of the virus threats and unfortunately we cannot be held responsible for new viruses that are not detected by our scanning software. End-users are responsible for protecting their computers and ensuring they are virus-free. We recommend that each end-user run a local anti-virus software package on their PC for additional protection. Tangonet will not be held responsible if your domain name is blocked by internet service providers (ISPs) for sending virus-infected emails. Most viruses are transmitted by email, but not all. If your email software is connected to another email service other than Tangonet, it is possible that virus-infected email could be pulled into your Tangonet account from another service.   Tangonet cannot be held responsible for virus-infected email originally sent to email services outside of Tangonet.

Use of Microsoft Outlook® Software
Tangonet service includes the licensing for Microsoft Outlook® Software. The license fee is included with the monthly Tangonet service fee; however we may charge a nominal fee to ship the media to you. End-users are allowed to install the software one time and only on one PC for each Tangonet mailbox.   Each end-user/individual using the Tangonet service must purchase an individual Subscriber Access License (SAL) – otherwise know as a “mailbox” for this service.   Unfortunately, sharing of a single mailbox is not allowed unless additional licenses are purchased on a monthly basis for each user.  If you cancel your Tangonet account you acknowledge that you are responsible for uninstalling any Microsoft Outlook® client software that is licensed as part of the Tangonet service.

Size of Mailbox
Each mailbox has a storage capacity or limit.   This is done to protect your account and others from potentially large volumes of email sent to a single address that could disable or halt the email system server. Additional storage can be purchased by emailing support@tangonet.com It is the end-user’s responsibility to ensure that his/her mailbox does not reach capacity. Tangonet is not responsible for email lost due to full mailboxes. If you do not know how to check your mailbox size, please contact customer service.

Passwords
It is the end-user’s responsibility to keep his/her password confidential, and to change the password on a regular basis. Tangonet is not responsible for any data losses or security issues due to stolen passwords. Tangonet recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”, etc.). Tangonet support does not have access to viewing existing passwords. For security reasons, Tangonet support can only reset passwords.

Cancelled Accounts
Upon cancellation, your Tangonet email and contact data located on Tangonet’s servers may no longer be available.  It is the end-user’s responsibility to retrieve this data prior to the request for cancellation of the service. Tangonet cannot guarantee retrieval of data once an account is cancelled.

Hosted Exchange Backup Policy:

Nightly Disaster Recovery Backups (included) Tangonet conducts nightly disaster recovery backups where we backup each mail store every night.  This is the industry standard method of backing up hosted Microsoft Exchange Server data.  A mail store is the email database that contains numerous mailbox account.  This disaster recovery backup is used if a mail store becomes corrupted or fails for another reason.  This protects the customer in the event Tangonet suffers a system failure or other event that requires the recovery of an entire mail store. Due to the nature of this backup technology, our engineers are not able to restore data from an individual mailbox.  If a customer deletes items inadvertently, they may be able to recover those items via the Deleted Item/Mailbox Retention feature below.  Customers who need the ability to restore individual user data from a backup should consider the Tangonet Archiving and Compliance solution.

Brick Level Backups (not offered)
The base Tangonet service does not include nightly "Brick Level" backups.   We apologize but Tangonet does not offer Brick Level backups. Customers who need additional backup retention, may choose the Tangonet Archiving and Compliance solution.  Tangonet utilizes industry standard practices in backups and restoration of Hosted Exchange data.

Deleted Item/Mailbox Retention (included)
Tangonet's servers are configured to keep a cache or live backup for a period of 7 days containing deleted items and 30 days for deleted mailboxes.   If a user deletes an item from their mailbox the system will let them restore it via Microsoft Outlook®.     To recover the deleted item, the item has to actually have been deleted – i.e. if a user "drags" the data or otherwise exports the data off the server, the system does not treat this as a delete. In that situation the data may not be recoverable.   Additionally if a customer deletes an entire mailbox via the administration console, we can also restore that mailbox within the 15 day period for a nominal service fee.   Deleted Item/Mailbox retention protects the customer in the event they execute a delete command against an individual mailbox or individual mailbox data.


Terms that apply to Hosted SharePoint Service customers:


The SharePoint free trial period is for 30 days.  After 30 days, the free trial will automatically be converted to a regular monthly subscription.  If you do not wish to continue with the service, you must cancel within the 30 day trial period by sending an email to cancel@tangonet.com Please supply domain name and reason for cancellation (for our customer service records).

Month to Month Term
After the free trial, your account will be automatically renewed on a month to month basis at the then current monthly subscription rate.   There is no minimum term of service. You may cancel the service at any time by sending an email to cancel@tangonet.com with your domain name and reason for cancellation.  Requests for cancellation must be submitted via email.  Service is billed at the start of each service month (based on the day of the month you signed up for service) for the following month and we cannot give any refunds for partial month’s service.

Service Level Agreement
Tangonet will make its best effort to provide each customer with 99.9% uptime for SharePoint service hosting.  Tangonet has a policy of discounting its monthly subscription rate by 20% for each 4 hours of downtime per month over the 99.9% rate.  "Uptime" and "Downtime" is recorded and calculated on a monthly basis.  This does not include scheduled downtime for weekly server/network maintenance (usually less than 10 minutes total and usually scheduled for Sundays, midnight eastern). This also does not include end-user internet connection issues or general internet congestion.  Account credits and overall liability of Tangonet LLC is hereby limited to a maximum one month's service during the month of the outage.  

What Tangonet supports on SharePoint – the following areas are covered under the Tangonet SharePoint support policy:

  • Connectivity to the SharePoint Service – talking/instructing the end-user logging into to the SharePoint server(s).
  • Connectivity of FrontPage tools to modify SharePoint Sites (Note Tangonet does not support the actual use of FrontPage nor can we offer programming assistance in customizing SharePoint Sites.
  • Creation of SharePoint sub-sites and users
  • Installation of Templates provided by Microsoft


What Tangonet does not specifically support on SharePoint Hosting– the following areas are handled on a “best efforts” basis as a courtesy to our customers:

  • Use of FrontPage and customization of SharePoint Sites.
  • Training on the use of SharePoint and Microsoft Office features.
  • Use of Microsoft provided Templates
  • Use of Microsoft Office
  • Use of SharePoint services on a Macintosh or non-Windows computer
  • Migrating or importing of data from previous SharePoint sites or user provided SharePoint backup files


SharePoint Backup Policy:

Nightly Disaster Recovery Backups (included) Tangonet LLC conducts nightly disaster recovery backups where we backup each SharePoint database every night.  This is the industry standard method of backing up hosted SharePoint services data.  This protects the customer in the event Tangonet suffers a system failure or other event that requires the recovery of an entire mail store.  If a customer needs a specific SharePoint site recovered due to no fault of Tangonet, we may charge a service fee for this recovery service.


Terms that apply to all customers:
 

Limited Liability
LIMITED LIABILITY. IN NO EVENT WILL TANGONET BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.   THE TOTAL LIABILITY OF TANGONET LLC FOR ANY CLAIMS ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT OR SERVICE, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE AMOUNT OF SERVICES FEES PAID BY THE CUSTOMER EITHER DIRECTLY TO TANGONET OR THROUGH A PARTNER/RESELLER FOR SERVICE RENDERED FOR THE IMMEDIATELY PRIOR ONE (1) MONTH OF BILLING.

 

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